Legal
Privacy Policy
Last updated: September 18, 2026
Overview
This Privacy Policy explains how Fistara (“Fistara,” “we,” “us,” or “our”), operated by QUINPIN LLP, collects, uses, stores, shares, and protects information when you use our website, applications, and AI companion services (together, the “Service”), including at fistara.ai and fistara.com.
Fistara is an AI companion platform. Because the Service involves voice conversations, chat, search, and a memory feature that persists information across sessions, this policy pays particular attention to those categories of data. By using the Service, you agree to the practices described here. If you do not agree, please do not use the Service.
Who we are
The Service is provided by QUINPIN LLP, registered at:
QUINPIN LLP
Bareilly, Uttar Pradesh – 243001, India
For any privacy-related question or request, contact us at support@fistara.ai.
Information we collect
We collect the following categories of information:
- Account information: name, email address, password (hashed), and profile details you provide when you register.
- Conversation data: the text and voice interactions you have with Fistara, described further below.
- AI memory data: facts, preferences, and context Fistara stores to personalize future conversations, described further below.
- Billing information: handled by our payment processors (Stripe, PayPal, and Razorpay). We receive confirmation of payment and subscription status, but we do not store full card numbers on our own servers.
- Device and usage information: IP address, browser type, device identifiers, operating system, pages visited, and interaction timestamps.
- Cookies and similar technologies: described in our Cookie Policy.
Voice recordings
When you use Fistara’s voice features, we capture audio of your speech in order to transcribe it and generate a response. Specifically:
- Audio is transmitted securely to our speech-recognition and AI processing systems, which may include [NAME OF SPEECH-TO-TEXT / AI VOICE PROVIDER].
- Audio is converted to text. The resulting transcript is treated as part of your chat history, described below.
- Raw audio recordings are retained for [RETENTION PERIOD, e.g. 30 days] for quality and abuse-prevention purposes, then deleted, unless you have opted in to a feature that requires longer retention.
- We do not use your voice recordings to train third-party foundation models without your explicit consent. Where this differs for a specific feature, we will disclose it in that feature and request your consent separately.
- You can disable microphone access at any time through your device or browser settings, or by not using voice features.
Chat history
We store the text of your conversations with Fistara — including messages you type and transcripts of voice interactions — so that you can revisit past conversations and so Fistara can maintain context within a conversation. You can view and delete individual conversations from your account, and you can request deletion of your full chat history at any time (see “Data deletion requests” below).
AI memory
Fistara’s memory feature allows the Service to remember information you’ve shared — such as your preferences, ongoing projects, or facts about you — so you don’t have to repeat yourself. This is separate from raw chat history: memory is a distilled set of facts Fistara has chosen to retain.
- You can view everything Fistara currently remembers about you in your account settings.
- You can edit or delete individual memory entries at any time.
- You can turn the memory feature off entirely, which stops new memories from being created and stops existing memory from being used in conversations.
- Deleting your account permanently deletes your stored memory, subject to the retention periods described under “Data retention” below.
Analytics
We use analytics tools to understand aggregate usage patterns and improve the Service, which may include [NAME OF ANALYTICS PROVIDER(S), e.g. Google Analytics / Plausible / PostHog]. These tools may collect information such as pages visited, session duration, and general location derived from IP address. Analytics data is generally used in aggregate and is not used to identify you individually.
How we use information
We use the information we collect to:
- Provide, operate, and maintain the Service, including generating AI responses;
- Personalize your experience using AI memory and preferences;
- Process payments and manage subscriptions;
- Communicate with you about your account, updates, or support requests;
- Monitor, detect, and prevent fraud, abuse, and security incidents;
- Comply with legal obligations; and
- Improve and develop new features.
AI processing & third parties
To generate responses, Fistara sends your messages (and voice transcripts) to AI model providers, which may include [NAME OF AI MODEL PROVIDER(S)]. These providers process your data solely to generate a response and operate under their own data-processing terms, which we’ve reviewed for appropriate safeguards. See also our AI Disclaimer for the limitations of AI-generated content.
International transfers
QUINPIN LLP is based in India, and some of our service providers (including certain payment processors and AI providers) may process data outside India. Where this occurs, we take steps intended to ensure your information receives an appropriate level of protection, consistent with applicable law.
Data retention
We retain information for as long as necessary to provide the Service and for legitimate business or legal purposes:
- Account information: retained while your account is active, and for [RETENTION PERIOD] after closure for legal and accounting purposes.
- Chat history: retained until you delete it or delete your account.
- Voice recordings: retained for [RETENTION PERIOD, e.g. 30 days] as described above.
- AI memory: retained until you edit, delete it, or delete your account.
- Billing records: retained for [RETENTION PERIOD, e.g. 7 years] to comply with applicable tax and accounting law.
Security
We use encryption in transit and at rest, access controls, and other administrative and technical safeguards designed to protect your information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Your rights
Depending on your location, you may have rights under applicable law — including India’s Digital Personal Data Protection Act, and, where applicable, laws such as the GDPR or CCPA — to:
- Access the personal information we hold about you;
- Correct inaccurate information;
- Delete your information, subject to legal retention requirements;
- Withdraw consent for processing that relies on consent (such as certain analytics or voice-data uses);
- Object to or restrict certain processing; and
- Request a portable copy of your data.
To exercise any of these rights, contact us at support@fistara.ai. We may need to verify your identity before fulfilling a request.
Data deletion requests
You can delete individual conversations or memory entries directly in your account at any time. To delete your entire account and associated data, visit our account deletion page or email support@fistara.ai. See that page for details on what is removed and how long it takes.
Children’s privacy
The Service is intended for users who are at least 13 years old, or who have permission from a parent or legal guardian where required by local law. We do not knowingly collect personal information from children in violation of applicable law. If you believe a child has provided us with personal information improperly, contact us so we can investigate and, if necessary, delete it.
Changes to this policy
We may update this Privacy Policy from time to time. If we make material changes, we will notify you by posting the updated policy on this page with a new “Last updated” date, and, where appropriate, through additional notice such as email.
Contact us
If you have questions about this Privacy Policy or our data practices, contact:
QUINPIN LLP
Bareilly, Uttar Pradesh – 243001, India
support@fistara.ai